In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Please don’t hesitate to contact us if you have any questions.
 

Free Domestic Shipping on all orders.
We currently offer free shipping on all domestic orders Alaska, Hawaii, and U.S. territories included.

Digital downloads & gift card purchases are excluded from Free Shipping.

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Shipping Timelines

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Orders typically ship within 1-7 business days of purchase. Please note shipping timelines may be extended around Holidays and new releases. 
 

Once you have received a shipping notification, please allow approximately 3-5 business days for domestic delivery and up to 3 weeks for international delivery.

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Pre-Order Items

Estimated shipping timeframes for pre-order items are stated on the product listing. Pre-Order items will ship within 1-2 business days after they are available at our warehouse. A shipping confirmation will be sent via email once your order leaves our facility. Please note you'll be charged for the pre-ordered item at the time of purchase. 

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Updating Order Information
Unfortunately, we do not have the ability to change your order after it is placed. Please ensure that your shipping details are correct as we are not able to edit these once your order has been processed.
 

Combining Orders

Unfortunately, because we are working to get your order to you as fast as possible we are unable to combine orders.

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International Shipping

We happily ship worldwide. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at the time of delivery. Little One is not responsible for any taxes or fees.

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Great Britain Customers: As of 1/1/2021 we will be required by law to collect VAT Tax for all sales to GB where the consignment does not exceed £135 in value. This will replace the previous customs duty requirement. On orders over £135, all orders to GB will be subject to existing customs rules and processes. 

Please see here for more information on the new requirements: https://www.gov.uk/government/publications/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021/changes-to-vat-treatment-of-overseas-goods-sold-to-customers-from-1-january-2021

Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door. 

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Lost + Stalled Packages

If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.

If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.

If your tracking information was provided by UPS, please email us at thelittle1shop@gmail.com 

Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at info@littlebugstore.com to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.

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We offer free return shipping on all orders within the U.S. International orders do not receive free return shipping on - children's clothes - kids toys - and lovies.

 

From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.

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Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.

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Sale items may be returned for store credit only. Misfit items are not available for returns.

If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at info@littlebugstore.com